Google Drawing template: GOV Flow kit

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GOV flow kit for Google Drawing

I recently made – and have been using – a Google Drawing version of the GOV Flow kit.

If you’re involved in designing government services and transactions you might find it useful for mapping out online user flows.

It’s based on the excellent Gov Flow kit for Sketch made by Charles Reynolds-Talbot.

It’s meant for anyone. For example, in my team, I wanted to ensure our business analyst – let’s call him John – would be able to work with it without needing to buy or learn specific design software. (Don’t get me wrong. I’m a big fan of Sketch, recently Figma, and all the rest, but there’s a bit of a learning curve).

If you use it, let me know. I’m keen to iterate and improve it.

Blogging on the People Thinking website

Reading time: 1 minuteI’ve started work on a side project with Ben.

We’re calling it Participant Discovery.

We want to understand what it’s like to be a research participant.

We wonder if understanding this will help us design better research.

We’re blogging about it over on the People Thinking website.

Silence on the radio is not radio silence

Reading time: 2 minutesI once had to do a one minute silence on the radio.

It was on Mother’s Day in March 1996, the Sunday following the horrific Dunblane massacre, in which a gunman killed 16 children and a teacher at a Scottish primary school.

We were running Sound Radio – a community radio station – from an empty flat on an estate in Hackney, north-east London. We’d rigged up the studio, and were on air for a month. I worked as a producer and presenter and also drove the desk.

Somebody needed to be at the studio 24 hours a day, so we organised a rota. I was on the nightshift that weekend.

As a tribute to those killed in Dunblane, there was to be a national one minute silence at 9:30 on Sunday morning.

From 8:00 am that day we’d scheduled two hours of pre-recorded comedy.

I wrote a script and rehearsed it a couple of times, timing myself, so I’d know how many seconds beforehand I’d need to start reading it on air.

At 9:29 and 46 seconds I brought down the faders on the comedy programme and faded up my microphone to announce the silence.

For a silence on the radio, you can’t turn your microphone off. If you do, it’ll sound to the listener like their radio isn’t on, or there’s a fault with the radio transmission.

To avoid this, I left the microphone open for the 60 seconds, so the listener would hear ‘atmos’ as it’s called.

It didn’t feel right to go back to the comedy, so I’d put together a playlist of songs which felt appropriate to the moment, starting with the Kate Bush and Peter Gabriel duet Don’t Give Up.


And… we’re back

Reading time: 2 minutesI’m going to start blogging again.

There. I’ve said it. Out loud. On here. So it’s public, even if it’s not going viral.

Amongst other things, I plan to write about sharing, listening, making time, paying attention, noticing, designing systems, and information architecture.

First up, I’ve updated to using the WordPress 2017 Theme – it plays nicely on all screen sizes. And it looks okay from an accessibility point of view – though the blog title and description may not pass the legibility and/or contrast test, depending on which image appears in the site header.

I’ll probably tweak the theme a little as time goes by.

Despite my neglecting it, the site still gets traffic.

In 2016, according to analytics, three of the most popular posts – arrived at via organic (i.e. Google) search – were:

  1. William Henry Pratt alias Boris Karloff, 1887-1969 – a photo of his blue plaque in East Dulwich, with over 100 comments from people who believe they might be related to him, and his biographer (from 2005)
  2. One card-reader fits all for online banking – TL;DR yes, you can use any bank card reader with any bank card (from 2008)
  3. Traffic lights and inclusive design – a post about not relying on colour alone to denote meaning (from 2010)

More anon.

A short talk I gave about systems thinking at UX Bristol 2014

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UX Bristol 2014 Short Talk: Nic Price – Systems Thinking in 3 Minutes from Bristol Usability Group on Vimeo.

Okay so it’s nearer 8 minutes.

In which I talk about elephants and bicycles… world view, mental models, Russ Ackoff’s definition of a system, and what happens when you change the boundaries of a system.

For more videos, see the UX Bristol 2014 album on Vimeo.

Prototype kitchen

Reading time: 1 minuteWorking in digital product research and design, I can’t remember a project where we didn’t use a prototype in one form or another.

I’d not thought about doing it in the house until necessity paved the way – we ran out of time…

We’d worked up the eventual kitchen design through various discussions with Sam from IT Woodwork. Sam provided us with pictures from his Sketchup model. Then Simon from Neighbourhood Construction worked his magic and in next to no time had built a prototype from 2by2 and ply. It’s fully functional, and all the appliances are in the places they’ll end up.

Prototype kitchen (1 of 2) Prototype kitchen (2 of 2)

This means we’re able to spend a few weeks testing out the layout for ergonomics, and can make any adjustments if we need.

And to top it all, each unit is standalone and reusable elsewhere afterwards.

We’re calling it dweller-centred design.

Projection Hero

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Projection Hero by Beatnic
Projection Hero, a photo by Beatnic on Flickr.

I learned to be a projectionist in the early 1980s.

Our physics teacher at school, Mr Smith, taught me and a friend. We would practice “lacing up” the film, focusing the lens and switching reels as quickly as possible. We learnt to cut and splice the film to make edits or repair damage.

So when I went to Bristol’s Watershed Centre on Wednesday, I was immediately drawn to “Projection Hero” which is currently installed there.

It’s a collaboration between Charlotte Crofts of UWE, and Tarim.

“There will be a laptop, housed within a large white box, which will form the cinema screen, framed by working velvet curtains and lights. There will be two little viewing holes, for projectionists windows at the back so that you can peep in and watch the tabs open up. We’re using a curtain mechanism powered by a motor controlled by arduino, all hidden in a recess behind the computer screen, together with speakers and all the power cables. The floor of the cinema will be raked and populated with tiny little hand-carved cinema seats.”

Inside the cabinet, a QR code is generated, which you can scan with your handset. This will take you to a uniquely generated URL showing you the projectionists controls.

You can dim the lights, open and close the tabs (curtains), move to the next reel… all using your handset.

Read more about the Projection Hero project on Charlotte Crofts blog.


Today’s lunchtime run in “flyover video”

Reading time: 1 minute(Update 16 Dec 2011: I’ve had to remove the embedded video, as it always autoplays every time anyone visits this website. V annoying!)

Here it is on the mapmyrun website:

A natty feature courtesy of the folks at MapMyRun. You don’t feel the hills quite so much in bird’s eye mode 🙂

Jobs I’ve had: Car auction driver

Reading time: 3 minutes[Like many, I’m a firm believer that we learn by doing, and the benefit we gain from the variety of our experiences – both positive and negative – we bring to every new situation. So I thought I’d write about a few of the many different jobs I’ve done since my first in the mid 1980s.]

One of the numerous different jobs I’ve had was driving cars being sold at auction.

It was in the early 1990s, during my second stint at university. As I had no lectures on Wednesdays one year, and I needed the extra cash, I signed up with the temping agency Office Angels. They called me in. The auction house was just off Plough Lane, near Wimbledon Football Club’s old ground.

Over a couple of terms I must have driven about 200 cars, in all shapes, colours and sizes and in varying degrees of roadworthiness. From Minis to Mercs, from Reliants to Rollers.

I’d turn up each Wednesday at the Portakabin at 8.30am, put my overalls on, drink an oversweet instant coffee and smoke two or three roll-ups while reading the red-tops with the rest of the drivers.

At around 9.00am we’d head up to the old multi-storey car park, filled entirely with cars for auction. The supervisor, clipboard in hand, would point at each of us in turn and then point at our respective car. Then, with a bit of luck, the engine would start and we’d spiral down the multi-storey and form a queue outside the auction hall – really just a huge shed, with a carpeted space in the middle for each of us in turn to aim our car at, and a raised platform to the right for the auctioneer and his gavel.

If the car conked out in the queue, then you would be humiliatingly rolled on to the carpet by a few colleagues, causing cackles of laughter from the assembled buyers.

Wheeler dealers everywhere, mobile phones (still on the small brick scale) glued to their ears, sheepskin and leather jackets. A lot of cigar smoke. This was Arthur Daley territory.

“Ere, give it some revs son!”

“Lift the bonnet up will ya! ‘As it been clocked?”

Sitting in a car, that’s being auctioned, is like being on a very strange stage. And for some reason I used to feel slightly responsible for whether or not the car sold.

If the car went for a good price I’d feel quite chuffed. But if it didn’t sell at all, and then you had to be pushed off because the engine had died, I can imagine what it might feel like not to get through to the second round of auditions in Britain’s Got Talent.

Then it was back up to park the car, and pick up the next.

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