Task model and service blueprint templates By Nic Price on 14 February 2020 — 1 min read Here’s a task model and service blueprint I made using Google Slides (see speaker notes for further information): Task model with user needs: Complete an ONS survey on behalf of a business (with added service blueprint) Feel free to make a copy and use it for your own work. Let me know if you do,... More
Don’t let distance get in the way of your user research By Nic Price on 1 July 2010 — 1 min read There’s an advertising campaign at the moment for Blackberry, the smartphone company, using the tag line “Closeness has nothing to do with distance.” These days we can all carry our loved ones around in our pocket or handbag using the various social networking features of the Blackberry – including using it as a phone, presumably.... More