Posts from October, 2007

links for 2007-10-31


links for 2007-10-28


Never can say goodbye

Have you noticed that on the radio very few, if any, presenters and guests say “goodbye” at the end of an interview or phone call?

More often than not they say “thank you” instead.

I was just wondering if this is conscious and deliberate.


links for 2007-10-25


Silly money

From TechCrunch:

Facebook Takes the Microsoft Money And Runs.

The $240 million is a minority stake that values the company at $15 billion.

Uh oh…


links for 2007-10-24


Size of Google Mail box is now 4358 MB and growing

Last week it was 3700 MB or so…

That’s a mighty fine amount of free (as in lunch) online data storage.


links for 2007-10-23


Spooks = CSI Dulwich

According to Phil Williams on BBC Radio Five Live yesterday afternoon.

Made me laugh.


Where did escalator etiquette come from?

Do you stand on the right on the escalator in John Lewis or your local shopping mall?

Did “Please stand on the right” originate on the London Underground? Like Pavlov’s dog, we’ve been gradually conditioned to do this. And why is it the opposite to our roads in the UK, where we drive on the left?

On the move

One thing’s for sure wherever you are. If you’re not standing on the right there will always be someone in a rush trying to get by.


links for 2007-10-22


links for 2007-10-19


To have this conversation in Welsh please press 7

I’m on the phone to a well-known supplier of outsourced services…

“Please listen carefully to the following options…”

There are 7 options, but they don’t tell you how many there are going to be.

I’m not quite sure if what I’m calling about matches any of them.

And there’s no “For all other enquiries please hold” at the end so you’re left drifting in to the abyss with Enya playing softly at you, not quite knowing what’ll happen next.

Anyway, I digress.

What caught my attention was that the sentence offering me the option to have the conversation in Welsh was in English.


links for 2007-10-18


If you’re in this list, you can be trusted

  • Accountant
  • Articled clerk of a limited company
  • Assurance agent of recognised company
  • Bank/building society official
  • Barrister
  • British Computer Society (BCS) - Professional grades which are Associate (AMBCS), Member (MBCS), Fellow (FBCS) (PN 25/2003)
  • Broker
  • Chairman/director of limited company
  • Chemist
  • Chiropodist
  • Christian Science practitioner
  • Commissioner of oaths
  • Councillor: local or county
  • Civil servant (permanent)
  • Dentist
  • Designated Premises Supervisors
  • Director/Manager of a VAT registered Charity
  • Director/Manager/Personnel Officer of a VAT registered Company
  • Engineer (with professional qualifications)
  • Fire service official
  • Funeral director
  • Insurance agent (full time) of a recognised company
  • Journalist
  • Justice of the Peace
  • Legal secretary (members and fellows of the Institute of legal secretaries)
  • Local government officer
  • Manager/Personnel officer (of limited company)
  • Member of Parliament
  • Merchant Navy officer
  • Minister of a recognised religion
  • Nurse (SRN and SEN)
  • Officer of the armed services (active or retired)
  • Optician
  • Person with honours (e.g. OBE MBE etc.)
  • Personal Licensee Holders
  • Photographer (professional)
  • Police officer
  • Post Office official
  • President/Secretary of a recognised organisation
  • Salvation Army officer
  • Social worker
  • Solicitor
  • Surveyor
  • Teacher, lecturer
  • Trade union officer
  • Travel agency (qualified)
  • Valuers and auctioneers (fellow and associate members of the incorporated society)
  • Warrant officers and Chief Petty Officers

This is the list of acceptable countersignatures on the Passport Service website.


links for 2007-10-17


links for 2007-10-15


links for 2007-10-12


links for 2007-10-10


Check world time and weather via search

Yesterday I was due to make a Skype call with a friend in Denmark at 1530 CET. I needed to double-check I’d got the right time scheduled so I did a little research.

It turns out that if you want to know the time in, say, Copenhagen you can simply type “time copenhagen” in to your search engine of choice and hey presto!

On further investigation, all three search engines also show you current weather conditions (e.g. “weather Paris“) and links to forecasts:

Handy.


The intranet: my web at work

It’s time to drag the intranet in to the twenty-first century. We need to think of the intranet as the digital workspace, or “my web at work.” As a worker I need access to all the tools and information I need to do my job. It’s becoming increasingly likely that not all of that lives inside the company firewall. And I won’t always be at my desk.

Gone are the days of the intranet being a single destination, a “website”, an online publishing - or rather broadcasting - medium for the internal communication function. Sure, there’s a place for internal comms on an intranet, just as there’s a place for payroll giving, blogs and project support tools, but it’s much more. It’s my web at work.

This new definition helps to clarify the role of the central intranet team in any organisation however large or small.

As Matt Jones once put it when discussing bbc.co.uk, “We’re not building a website, we’re building part of the web” - or words to that effect.

The role is not to lock down but to open up. To make the digital workspace as navigable as possible, and to make everything within it as findable and usable as possible.


Accidental pattern #1

Number 63 bus passes number 37.


Intranet personalisation: good or bad?

If you have web apps like travel booking systems or services like discussion forums running on your intranet you already have personalisation. Whether it’s any good is down to how well it’s designed and presented and how it feels to use.

For company intranet homepages I don’t think there’s any question that personalisation will become increasingly common. The likes of Netvibes, iGoogle, MyYahoo and even Facebook have raised people’s expectations in this area.

The risk is that companies confuse personalisation with customisation and jump on the bandwagon, rushing to provide all the latest functionality before considering what people really need.

So here are three definitions that should help when thinking about this:

Top-down content
Content that’s there because you work for Company X. Examples include share price information and company-wide announcements.
Personalised content
Content that is there because you’re you. You are in a particular role, in a particular department, at a particular level. How? Either the system knows who you are, or you’ve told it about yourself or a combination of the two.
Customised content
Content (and sometimes positioning and formatting) that you’ve chosen based on a particular set of options. You have subscribed to the latest news about design and have chosen to have the headlines appear in a list on the right hand side of the page. You’ve chosen a particular look and feel for the page.

There is absolutely no reason why the three types of content can’t share the same space. Good interaction and visual design is essential to ensure people can clearly distinguish between them.

If the content is relevant and well presented, intranet personalisation can help make the digital workspace more joined up and navigable, and it can help employees have a better understanding of their overall work environment.

See also: Gerry McGovern’s recent article Intranet personalization: does it work?


links for 2007-10-01


Help! I’m starting to think in status updates

On my Sunday run yesterday morning I suddenly caught myself turning everything I was doing in to Facebook status updates.

If you haven’t been on Facebook, status updates let you tell people in your group of friends or networks whatever you want in little SMS type messages which then appear on their Facebook pages next time they visit.

For example this morning I wrote “starting a new chapter” which was then translated to “Nic Price is starting a new chapter” on my friends’ Facebook pages.

It’s not just Facebook that has this feature. Twitter is one of a several other sites that let you do the same thing, but without inserting the word “is” in front of what you write. It’s a little like writing really really short blog posts.

So there I was… “finding this hill steeper than usual”… “wishing he’d been running more regularly recently”… when I suddenly caught myself at it. “Nic Price is thinking in status updates.”