Jobs I’ve had: Car auction driver

[Like many, I’m a firm believer that we learn by doing, and the benefit we gain from the variety of our experiences – both positive and negative – we bring to every new situation. So I thought I’d write about a few of the many different jobs I’ve done since my first in the mid […]

Arts spaces as workplaces – London’s Royal Festival Hall

Since I went freelance nearly four years ago, I’ve spent a lot of time working in – and a lot of time talking about – The Royal Festival Hall in London’s South Bank Centre. Today is the last day I’ll cycle up here from home in London. Next week we’re moving to Bristol, and really […]

The web – integration not destination

If we really want to help people connect with each other, get stuff done, solve problems and make things, then the web is not the destination. We need to work harder to integrate the web in to people’s lives, when and how they want and need it. The web can be the fabric. It can be […]

Find, Understand, Share, Extend

Today is World Usability Day. The theme this year is communication. I’ve chosen to write about something which I find helps teams I work with communicate and explore what we design and put on the web. Back in 2005, Yahoo! Search announced a “vision statement”. Enable people to find, use, share and expand all human knowledge. Somewhat ambitious, sure. A little […]

Don’t let distance get in the way of your user research

There’s an advertising campaign at the moment for Blackberry, the smartphone company, using the tag line “Closeness has nothing to do with distance.” These days we can all carry our loved ones around in our pocket or handbag using the various social networking features of the Blackberry – including using it as a phone, presumably. […]

Traffic lights and inclusive design

Why are there three separate lights in the standard traffic light setup? Why are they vertically arranged? In a nutshell: don’t rely on colour alone to convey meaning in your information design.

Social networking on intranets – have a problem to solve, and expect it to take time, says Jakob Nielsen

Here are the findings from usability “guru” Jakob Nielsen’s report on Social Networking on Intranets…   Underground efforts yield big results. Companies are turning a blind eye to underground social software efforts until they prove their worth, and then sanctioning them within the enterprise. Frontline workers are driving the vision. Often, senior managers aren’t open […]

Be careful, sometimes the writing really is on the wall

Imagine my surprise the other day when I walked past a meeting room and read the words: “How to tell the team the bad news“ Alright, that’s made up. But I have seen several rather over-revealing meeting titles on my way down various corridors recently. Technology for setting up meetings is getting pretty sophisticated these […]

Communities – start simple, don’t over-design

Social notworking In 2002 we built something on the BBC’s intranet called “Learning Online”. I was working with an amazing team of forward-thinking and innovative people. We designed Learning Online to be the intranet home for BBC employees to manage their personal development, training and career development. Alongside e-learning, personal development planning and a personalised […]

To do: switch on Labs features in Google Apps

I recently switched over from standard google mail, calendar etc. to make more use of and get my head round Google Apps. The first thing I noticed was that I’d lost some features I’d enabled on the standard gmail. I’d been using: Settings > General > Browser Connection > Always use https (for tighter security) […]

%d bloggers like this: