My five minute talk on analogy at UX Bristol

Reading time: 1 minuteAt the end of the excellent UX Bristol back in July, a few of us gave 5 minute talks. These talks are now available to watch online. I talked about how – when I was running the intranet at the BBC back in 2005 – I was inspired by the transformation programme at London’s South […]

Content connections

Reading time: 1 minuteHow does a piece of content relate to other content? Learning, conversations, people, places, events, news, policy and procedure… Not an exhaustive list, and deliberately format-agnostic, but a helpful start when planning and thinking about web and intranet content. Let there be no cul-de-sacs.

Find, Understand, Share, Extend

Reading time: 2 minutesToday is World Usability Day. The theme this year is communication. I’ve chosen to write about something which I find helps teams I work with communicate and explore what we design and put on the web. Back in 2005, Yahoo! Search announced a “vision statement”. Enable people to find, use, share and expand all human knowledge. Somewhat ambitious, sure. A little […]

Don’t let distance get in the way of your user research

Reading time: 2 minutesThere’s an advertising campaign at the moment for Blackberry, the smartphone company, using the tag line “Closeness has nothing to do with distance.” These days we can all carry our loved ones around in our pocket or handbag using the various social networking features of the Blackberry – including using it as a phone, presumably. […]

Social networking on intranets – have a problem to solve, and expect it to take time, says Jakob Nielsen

Reading time: 2 minutesHere are the findings from usability “guru” Jakob Nielsen’s report on Social Networking on Intranets…   Underground efforts yield big results. Companies are turning a blind eye to underground social software efforts until they prove their worth, and then sanctioning them within the enterprise. Frontline workers are driving the vision. Often, senior managers aren’t open […]

Communities – start simple, don’t over-design

Reading time: 2 minutesSocial notworking In 2002 we built something on the BBC’s intranet called “Learning Online”. I was working with an amazing team of forward-thinking and innovative people. We designed Learning Online to be the intranet home for BBC employees to manage their personal development, training and career development. Alongside e-learning, personal development planning and a personalised […]

Yammer and the intranet beyond the firewall

Reading time: 2 minutesOne of the hats I wear is Content Producer for Intranets Live, a subscription-based intranet media channel, with a monthly two-hour online show starting on 4 November. In the first show we’ll be interviewing David Sacks, CEO of microblogging service Yammer, winner of the TechCrunch50 award last month. Yammer is designed to provide a secure […]

Enterprising times – a case for search best bets

Reading time: 3 minutesReading the e-Consultancy interview with Lou Rosenfeld on the importance of site search analytics, I was reminded of when I was product manager of intranet (or enterprise) search at the BBC. It was back in 2002. People complained that search was broken, but we had neither quantitative nor qualitative data to analyse. After consulting with […]

IBF24

Reading time: 2 minutesWearing my IBF hat, I’m involved in setting up and running a 24 hour online event in June this year. It’s called IBF 24 and is being designed as an online conference focusing on intranet innovation. Starting at 11am GMT on June 18th, the plan is to follow the sun, so there are three consecutive […]

Following mentions of “intranet” on twitter

Reading time: 1 minuteAs mentioned in a previous post, you can ask twitter to text message or instant message you whenever any term you’re interested in is mentioned in a tweet. As well as tracking East Dulwich, I’ve been tracking a few others including “intranet” It makes for some pretty interesting reading but was hard to share online […]

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