Find, Understand, Share, Extend

Today is World Usability Day. The theme this year is communication. I’ve chosen to write about something which I find helps teams I work with communicate and explore what we design and put on the web. Back in 2005, Yahoo! Search announced a “vision statement”. Enable people to find, use, share and expand all human knowledge. Somewhat ambitious, sure. A little […]

Mark all as read: momentary headspace

A week offline (well just about anyway) and google reader is telling me I have over 3000 unread items… So I have just hit the “Mark all as read” button. For a brief moment, my google reader is empty. I can’t remember the last time it was empty. I wonder what I’ve missed. Using a […]

What would your txt msg templates be?

These are the text message (SMS) templates that came with my phone: I am late. I will be there at I’m at home. Please call I’m at work. Please call I’m in a meeting, call me later at I will be arriving at Meeting is cancelled. Please call See you at See you in Sorry, […]

So… going forward

I’ve noticed two expressions being used more and more these days, mostly in a work context. First, the use of the word “So” to begin an answer to a question. This seems particularly rife amongst presenters on the conference circuit. Often it seems to be used to acknowledge a question and the questioner as if […]

Never can say goodbye

Have you noticed that on the radio very few, if any, presenters and guests say “goodbye” at the end of an interview or phone call? More often than not they say “thank you” instead. I was just wondering if this is conscious and deliberate.

To have this conversation in Welsh please press 7

I’m on the phone to a well-known supplier of outsourced services… “Please listen carefully to the following options…” There are 7 options, but they don’t tell you how many there are going to be. I’m not quite sure if what I’m calling about matches any of them. And there’s no “For all other enquiries please […]

Help! I’m starting to think in status updates

On my Sunday run yesterday morning I suddenly caught myself turning everything I was doing in to Facebook status updates. If you haven’t been on Facebook, status updates let you tell people in your group of friends or networks whatever you want in little SMS type messages which then appear on their Facebook pages next […]

Automatic accents

Do you have a lift at work? Does it have a male or female voice? Who decided that? Does a lift in Belfast have a different accent to a lift in Manchester, Falmouth or Glasgow? Should the automated announcements on trains change accent depending on which part of the country you’re in?

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